FAQs • Parker County, TX • CivicEngage

What is the policy in regards to picutres in letters, in particular inkjet printed materials?: All photos must be from a photo lab or a store kiosk. No inkjet printed materials, such as photos or internet resources, will be allowed.

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Contacting an Inmate

1. Can an inmate receive typewritten letters? I was told that everything had to be handwritten, but I feel that I need to ask.: Yes, typewritten letters are acceptable.

2. How do I determine if a particular inmate is in this jail?: You can check our website.

3. Can email be used to request inmate contact or to leave a message for the inmate to call?: You can contact our inmate phone vendor and leave a voice mail for the inmate you wish to contact.

4. How can I get money to a inmate when I live in another state?: Commissary is subcontracted out to LoneStar Commissary. Offenders are allowed to make weekly purchases up to $200.

If you wish to send money in to an inmate for their commissary purchases, you can drop off a cashier’s check or money order to the Visitation Officer during visitation hours or mail one into the facility. The cashier’s check or money order must be in the name of “C/O Inmate Trust Fund” and then the inmates name.

5. When someone transfers in, will mail that is en route be forwarded there from the previous facility, or returned to sender?: It will be returned.

7. Can I visit an inmate with a consular ID or does it needs to be a U.S. ID?: Any valid ID will work.

8. If funds have been deposited to a general account for phone calls or commissary, how is the inmate to know that information?: When the inmate picks up the phone and enters their PIN there is a message waiting on them. If you do not want to rely on that system, you could always call our jail staff and they will get the message to them.

9. Do i need an ID code of an inmate to put on the envelope so they can surely get mail?: No, their first and last name is enough.

12. Can an inmate receive cards made from construction paper in the event kids make them for their parent?: An inmate can receive a card made from construction paper, but he/she will not be able to retain it in their area. The card will be presented to him/her and he/she will be allowed to look at it. It will then be collected and placed into his/her property.

13. What kind of shoes can I send an inmate?: In order for the shoes to be accepted they must have velcro (no shoelaces) fasteners. If you have any questions call 682-229-2346.

14. Are all inmates listed on your website?: All inmates being held on local city, county, or state charges will be listed on the web site.

15. How can I send an inmate socks and/or boxers?: White socks and white underwear can be sent to an inmate via the U.S. mail. Access the visitation and contact section of our website; the mailing instructions are there.

16. What is the policy in regards to picutres in letters, in particular inkjet printed materials?: All photos must be from a photo lab or a store kiosk. No inkjet printed materials, such as photos or internet resources, will be allowed.

17. What kind of stamps should be used?: Any United States Postal Service stamp(s) of the proper amount will work.

18. Can inmates receive cigarettes in the mail?: No. Tobacco is not allowed into the facility.

19. Can ladies underwear have a small tag with the manufactures name on the outside of the waste band, or printed on the outside of the waist band?: Inmates can also receive up to 3 pairs of white socks, underwear, thermals top / bottom (not one piece) and t-shirts (no tank tops or pockets) by an online retailer through the mail.

20. What online store can we use to purchase items for an inmate?: Any online retailer will work.

21. Can an inmate receive mail from anyone or does it have to come only from people who are on an approved list?: Review the rules and policies in regards to what mail an inmate may receive on the visitation and contact of the website.

22. Can I send an inmate boxers? Does the t-shirt and boxers have to be white also?: Yes. Boxers are allowed, however, the boxers and any other underwear must be white. The website has been updated today to clarify that issue.